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Privacy Policy

Mount Madonna respects your privacy

Mount Madonna respects your privacy. This document describes the ways in which we use information provided by users of our websites. All information provided will be kept confidential. Information collected will be used for communication from Mount Madonna only. You will always have the option to opt-out of our communications. No information will be sold to any third parties.

This policy is updated periodically and we recommend that you review it from time to time. This policy provides an explanation regarding what happens to any personal data that you share with us or that we collect from you either directly via this website or via other communication methods and subscriptions.


Information we collect

  • Name, email address, phone number (and if booking / registering for classes or a retreat through our website we will also ask for additional information as needed)
  • Emergency contact information
  • Health history and fitness information to enable the safety of our students/guests. Depending on the situation, we could ask for information regarding any medical information that is necessary for the safe administration of treatment
  • Date of birth (optional)
  • Information provided to us when you communicate with us for any reason
  • Credit/ debit card details (as applicable; for example, if you pay for a stay or service)
  • How you interact with our website, services and products. We get this information by recording interactions using technologies like cookies

How we store your personal information

We are committed to ensuring that your information is secure. The personal information that we hold will be held securely in accordance with our internal security policy and the laws.

We keep the information described in order to communicate with you. We aim to maintain accurate and up to date information. You may check the information that we hold about you by contacting us directly. If you identify and share any inaccuracies, we will delete or correct it promptly.

How we use your personal data

Mount Madonna uses the data we collect to operate our business and provide you with the products and services we offer. This includes using data to help personalize your experience. We may also use the data we collect to communicate with you (for example, to keep you informed about your reservation).

Personal Data Sharing

Mount Madonna will not sell or rent your information to third parties. We will never share your information with third parties for marketing purposes.

We may provide specific details of your information to our third party service providers, agents, subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf (for example, email address to send you mailings). When we work with a third party, we only disclose information necessary to deliver the service and we have signed contracts with third party entities that require them to keep your information secure and not to use it for their own marketing purposes.

From time to time we may show you offers or information from trusted third parties. We would never supply them with your information; however, we may show you exclusive promotions or events from these trusted third parties in email communications.

We will only show you offers provided you have given us consent to do so. Consent is typically provided via checking an opt-in box presented to you on a Mount Madonna website form, on paper, or, in some cases, it may be provided by you either verbally over the telephone or in person at Mount Madonna. Where your consent has been obtained verbally, we will provide confirmation to you of the consent you have provided to us in the form of an email for your own record.


Browser Cookies

Mount Madonna Website may place and access certain cookies* on your computer. Mount Madonna uses cookies to improve the experience of our website users. Mount Madonna has carefully chosen these cookies and has taken steps to ensure that your privacy is protected and respected at all times.

Before Mount Madonna places cookies on your computer, you may be presented with a popup requesting your consent to set those cookies (this depends on your region). By giving your consent to the placing of cookies, you are enabling Mount Madonna to provide a better experience and service to you. You may, if you wish, deny consent to the placing of cookies; however, certain features of the website may not function fully or as intended.

*HTTP cookies, or internet cookies, are built specifically for Internet web browsers to track, personalize, and save information about each user’s session; a “session” refers to the time you spend on a site. Cookies are created to identify you when you visit a new website. Cookies are text files that are stored in a computer system via an Internet browser. These do not pose any risk to your machine.

Many internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie, it consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows visited Internet sites and servers to differentiate the individual browser from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified using the unique cookie ID.

Necessary Cookies

This type of cookie remembers your preference for the site, so that you don’t need to re-enter this information each time you visit. These cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website may not function properly without these cookies.

Statistical Cookies

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. Each time you visit a website, software provided by another organization creates an anonymous analytics cookie. These cookies recognize if you have visited the site before. These cookies allow us to see how many website users we have, how often they visit our website, and what pages they visit.

Your Data Protection Rights

Under data protection law, you have rights including:

  • Your right of access: You have the right to request copies of your personal information at any time.
  • Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to remove: You have the right to ask us to erase / delete your personal information in certain circumstances.
  • Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in any circumstances.
  • Your right to object to processing: You have the right to object to the processing of your personal information in any circumstances.
  • Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organization, or to you, in certain circumstances.

Contact Us

We are here to help

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. If you have any questions about our privacy practices or this Privacy Policy, please contact us at

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